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Shipping Policy
Effective Date: May 25, 2026
Last Updated: August 15, 2026
Thank you for shopping with Haven & Drift.
This Shipping Policy explains how orders placed through hdftco.com are processed, shipped, tracked, and delivered.
1. Order Processing
Most in-stock apparel and accessories are processed within 2–3 business days after successful payment.
Certain customized, made-to-order, limited-production, or specialty products may require approximately 5–7 business days before shipment.
Business days generally exclude weekends and applicable public holidays observed by the relevant fulfillment operation.
Processing time is separate from transit time.
Processing time refers to the period before an order is handed to the carrier.
2. Estimated Transit Times
Depending on destination, product availability, and available carrier services, shipping options may include:
Standard Shipping
Estimated transit time: 7–14 business days
Expedited Shipping
Estimated transit time: 3–7 business days, where available.
Transit estimates begin after an order has been processed and handed to the carrier.
For this reason, the total estimated time from order placement to delivery generally consists of:
Processing Time + Transit Time
Transit and delivery estimates are provided as guidance and are not guaranteed delivery dates.
3. Free Shipping
Eligible U.S. orders over $100 qualify for free standard shipping.
Unless otherwise stated during a promotion, qualification is based on the eligible merchandise subtotal after applicable discounts.
Expedited shipping may require an additional charge even when an order qualifies for free standard shipping.
4. Shipping Charges
Where free shipping does not apply, available shipping charges will be displayed during checkout before payment is completed.
Shipping charges may depend on factors such as:
- Delivery destination
- Shipping method
- Package size or weight
- Products ordered
- Available carrier services
The applicable shipping charge displayed at checkout will apply to the order unless otherwise stated.
5. Order Tracking
When tracking information becomes available, we will provide it through a shipping confirmation email or another order-tracking method made available by Haven & Drift.
Please allow some time after receiving a tracking number for the carrier’s tracking system to display the first update.
Tracking activity and estimated delivery dates shown by the carrier are controlled by that carrier and may change during transit.
6. International Fulfillment
Haven & Drift is operated from China and serves customers internationally.
Orders may be fulfilled through logistics or fulfillment facilities in China or other locations depending on:
- Inventory
- Product availability
- Shipping destination
- Applicable logistics route
Some U.S. orders may therefore travel through international transportation networks before final delivery.
7. Customs, Duties, and Taxes
Depending on:
- Shipping origin
- Destination
- Shipment value
- Applicable law
- Shipping method
customs duties, import taxes, brokerage charges, or similar fees may apply.
Where such amounts are collected by Haven & Drift, they will be reflected through the applicable checkout process.
Where those amounts are independently imposed by customs authorities or carriers and are not collected by Haven & Drift, the recipient may be responsible for them where permitted by applicable law.
Haven & Drift does not control fees independently imposed by customs authorities or shipping carriers.
8. Shipping Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Before completing checkout, please verify:
- Recipient name
- Street address
- Apartment, unit, or suite number where applicable
- City
- State
- ZIP or postal code
- Telephone number
- Other requested delivery information
If you discover an error after placing an order, contact:
as soon as possible.
We will make reasonable efforts to assist if the order has not yet entered fulfillment or been shipped.
Once processing has begun or the order has been handed to a carrier, we cannot guarantee that the shipping address can be changed or redirected.
Haven & Drift is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
9. Order Changes and Cancellations
If you need to request a change or cancellation, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate a request if fulfillment has not already begun.
Once an order has been shipped, we may no longer be able to modify or cancel it.
Any eligible return after shipment will be handled under our Return & Refund Policy.
10. Shipping Delays
Shipping may occasionally be affected by circumstances such as:
- Carrier delays
- Severe weather
- Customs processing
- Transportation disruptions
- Public holidays
- High-volume periods
- Address issues
- Other events outside our reasonable control
We make shipment-time representations based on fulfillment information reasonably available to us.
If we determine that we cannot ship your order within the applicable promised timeframe, we will notify you of the delay and provide a revised shipping estimate when reasonably available.
For orders subject to U.S. law, you will be provided the option, as required by applicable law, to consent to the applicable delay or cancel the affected unshipped order and receive a full and prompt refund.
If we are unable to obtain any consent to delay that is required by applicable law, we will cancel the affected unshipped order and issue the applicable refund.
Nothing in this policy limits any additional rights you may have under applicable law regarding delayed or unshipped orders.
11. Packages Marked as Delivered
If carrier tracking shows that your package has been delivered but you cannot locate it, please first:
- Check around the delivery location
- Check with household members
- Check with neighbors
- Check a mailroom or reception area
- Check parcel lockers
- Check with building management
- Confirm the shipping address on your order
- Contact the carrier for additional delivery information
If you are still unable to locate the package, contact us at:
Please include:
- Your order number
- Tracking number
- A description of the issue
We will review the available information and assist where reasonably possible.
Each delivery issue may be reviewed individually based on the available tracking and carrier information.
12. Lost Packages
If tracking indicates that your package may have been lost in transit or has not updated for an extended period, please contact us.
Provide:
- Your order number
- Tracking number
- A brief description of the issue
We may need to contact the carrier or logistics provider and allow reasonable time for an investigation before determining the appropriate resolution.
Please retain tracking information and relevant shipping communications until the matter has been resolved.
13. Damaged, Defective, Incorrect, or Missing Items
Please inspect your order after delivery.
If your shipment arrives with merchandise that is:
- Damaged
- Defective
- Incorrect
- Missing
- Materially different from the merchandise ordered
please contact:
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the merchandise where relevant
- Photographs of the shipping package and shipping label where relevant
Please retain the merchandise, packaging, and shipping label until the issue has been reviewed.
Resolution will be handled in accordance with our Return & Refund Policy and applicable law.
14. Returned or Undeliverable Packages
Packages may be returned to a sender or fulfillment provider because of:
- Incorrect or incomplete shipping addresses
- Failed delivery attempts
- Refusal of delivery
- Failure to collect a package
- Other carrier-related delivery issues
If a shipment is returned as undeliverable, please contact us.
Depending on the reason for the failed delivery and the circumstances of the order, additional shipping charges may apply if reshipment is requested.
Any applicable refund will be handled in accordance with our Return & Refund Policy and applicable law.
15. Returns
Shipping an order to you and returning merchandise are separate processes.
Do not return merchandise to an address printed on the original shipment unless Haven & Drift specifically instructs you to use that address.
Approved returns are handled under our Return & Refund Policy and may be directed to our designated return facility in Guangzhou, Guangdong, China.
Please obtain return authorization before sending merchandise back.
16. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes in:
- Shipping services
- Carrier availability
- Delivery estimates
- Shipping fees
- Fulfillment operations
- Business practices
- Applicable legal requirements
When this policy is updated, the Last Updated date will be revised.
17. Contact Us
Haven & Drift
Operated by:
广州希时尚品牌管理有限公司
English translation for identification purposes:
Guangzhou Xi Fashion Brand Management Co., Ltd.
Business Address:
Room 405, Building B, Qunxing Building, Longxi Street, Nancun Town, Panyu District, Guangzhou, Guangdong, China
Registered Address:
Room 163, Room 403, 4th Floor, Building 1 (Self-numbered), No. 19 Guangsheng Road, Nansha Subdistrict, Nansha District, Guangzhou, Guangdong, China
Email:
heavendrift888@gmail.com