Return & Refund Policy

Effective Date: May 25, 2026
Last Updated: August 15, 2026

We want you to feel confident shopping with Haven & Drift.

This Return & Refund Policy applies to eligible purchases made directly through hdftco.com.

1. 30-Day Return Window

Eligible merchandise may be returned within 30 days after delivery.

Your return request must be submitted within 30 days from the date the carrier records the order as delivered.

Requests submitted after the applicable return period may not be accepted except where required by applicable law.

2. Return Eligibility

To qualify for an ordinary return, merchandise must be:

• Unworn and unused
• Unwashed
• Unaltered
• Free from stains, odors, damage, or signs of wear
• In its original condition
• Returned with original product tags attached
• Returned with hygiene liners or protective components intact where applicable

We may decline an ordinary change-of-mind return if these conditions are not satisfied.

3. Non-Returnable Items

For hygiene or customization reasons, the following items are not eligible for ordinary change-of-mind returns:

• Earrings and other pierced jewelry
• Intimate apparel where applicable hygiene protection has been removed or compromised
• Swimwear where the original hygiene liner has been removed or compromised
• Customized, made-to-order, personalized, or bespoke products produced according to customer specifications

These restrictions do not remove any applicable rights relating to merchandise that arrives:

• Damaged
• Defective
• Incorrect
• Materially different from what was ordered or described

If you receive merchandise with one of these issues, please contact us before returning it.

4. How to Request a Return

Before sending merchandise back, contact:

heavendrift888@gmail.com

Please provide:

• Your order number
• The email address used for the order
• The item or items you wish to return
• The reason for the return

For damaged, defective, incorrect, or materially misdescribed merchandise, please also provide clear photographs showing the issue where reasonably possible.

You must obtain return authorization before sending merchandise back.

5. Return Shipping Costs

For ordinary change-of-mind returns, including returns based on preference, style, color, or size, the customer is responsible for applicable return shipping costs.

We recommend using a trackable shipping service and retaining your proof of postage and tracking information until the return has been completed.

If the return results from merchandise that arrived damaged, defective, incorrect, or materially different from what was ordered, please contact us before shipping it back.

We will review the circumstances and provide appropriate instructions in accordance with applicable law.

6. Return Destination

Approved returns are processed through our designated return facility in:

Guangzhou, Guangdong, China

The current designated return facility is located at:

Room 405, Building B, Qunxing Kechuang Park, No. 488 Xingye Avenue, Nancun Town, Panyu District, Guangzhou, Guangdong, China

Please contact us and obtain return authorization before shipping.

Recipient and telephone information required by the carrier will be provided with your approved return instructions.

Do not send merchandise to:

• An address printed on the original shipment
• Our registered business address
• Any other address

unless Haven & Drift specifically instructs you to use that address for your return.

Returns sent without prior authorization or to an incorrect address may experience processing delays.

7. Return Inspection

When a return is received, we will inspect it to determine whether it satisfies the requirements of this policy.

A return may be rejected or, where permitted by applicable law, adjusted if the merchandise:

• Has been worn or washed
• Has been altered
• Was damaged after delivery
• Is missing required original tags
• Is missing required hygiene protection
• Is not the merchandise originally purchased
• Otherwise fails the applicable return eligibility requirements

If a return cannot be approved, we will notify you where reasonably practicable.

8. Refunds

Once an eligible return has been:

1. Received
2. Inspected
3. Approved

we generally process the applicable refund to the original payment method within 5–7 business days.

Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund after Haven & Drift has processed it.

Processing times controlled by a financial institution or independent payment provider are outside our control.

9. Original Shipping Charges

Original outbound shipping charges are generally non-refundable for ordinary change-of-mind returns.

This does not apply where:

• A refund of the shipping charge is required by applicable law
• The refund results from an error for which Haven & Drift is responsible
• Haven & Drift expressly agrees otherwise

10. Customs Duties and Import Charges

Customs duties, import taxes, brokerage fees, or similar amounts independently imposed by customs authorities or carriers are generally not refundable by Haven & Drift where those amounts were not collected by us.

If you believe you may be entitled to reimbursement or a refund of independently imposed customs charges, you may need to contact the applicable customs authority, carrier, or other entity that collected the charge.

11. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery.

Contact us as soon as reasonably possible if merchandise is:

• Damaged
• Defective
• Incorrect
• Missing
• Materially different from what you ordered

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the merchandise where relevant
• Photographs of the shipping package and label where relevant

Please retain the merchandise, packaging, shipping label, and other relevant materials until we have reviewed your request.

Depending on the circumstances and applicable law, an appropriate resolution may include:

• Replacement
• Refund
• Other appropriate remedy

12. Exchanges

Direct exchanges are not guaranteed and depend on:

• Product availability
• The item involved
• The circumstances of the request

Where a direct exchange cannot be provided, you may be asked to complete an eligible return and place a new order for your preferred item.

13. Changes to This Policy

We may update this Return & Refund Policy from time to time to reflect changes in:

• Return procedures
• Products
• Fulfillment operations
• Business practices
• Applicable legal requirements

When this policy is updated, the Last Updated date will be revised.

14. Contact Us

Haven & Drift

Operated by:
广州希时尚品牌管理有限公司

English translation for identification purposes:
Guangzhou Xi Fashion Brand Management Co., Ltd.

Business Address:
Room 405, Building B, Qunxing Building, Longxi Street, Nancun Town, Panyu District, Guangzhou, Guangdong, China

Registered Address:
Room 163, Room 403, 4th Floor, Building 1 (Self-numbered), No. 19 Guangsheng Road, Nansha Subdistrict, Nansha District, Guangzhou, Guangdong, China

Email:
heavendrift888@gmail.com